Description
This award recognizes a business that demonstrates outstanding dedication and achievement to service excellence, customer/guest satisfaction and embracing diversity. The nominee demonstrates a consistent commitment to delivering products, services and/or information that satisfies its customers by exceeding their expectations and is a leader in providing exceptional customer service.
Requirements
Eligibility Requirements:
- Nominee has had an active business in the Greater Kingston area for a minimum of three years.
- The nominee can provide up to 10 testimonials from customers dated within the last two years.
- Businesses entering this award should be able to demonstrate their commitment to customer service.
- If nominated by a third party, nominee must approve and accept the nomination.
- Nominee must not have won in the same category in the past three years.
Criteria
| Criterion | Weight |
|---|---|
| Service Standards | 35.0% |
| Training/Development | 35.0% |
| Business Acumen | 15.0% |
| Testimonials/Examples | 15.0% |